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RetourenDirekt

Is RetourenDirekt legit? Verify before payment

Auctum GmbH is officially registered in Germany (HRB 21377) and can be verified through the German Commercial Register and VAT ID (VIES). Do not make any payment until you have verified yourself through official sources.

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German Commercial Register

HRB 21377 — verifiable in the official commercial register

Visitable Warehouse

Schorfheide, Germany — visit or agent possible

VAT ID (VIES)

DE251340219 — verifiable through VIES system

Official Company Data

The RetourenDirekt platform belongs to Auctum GmbH, which is officially registered in Germany and as a legal entity is subject to strict European trade and tax regulations. You can view our registration details in the German Commercial Register under number HRB 21377 at the Amtsgericht Frankfurt (Oder).

Our headquarters and main warehouse are located at the following address: Finowfurter Ring 45, 16244 Schorfheide, Deutschland. Additionally, we have the VAT identification number (USt-IdNr.) DE251340219, which you can validate immediately through official systems.

Verify yourself through official sources

How to verify us step by step

To ensure your security, we encourage you to perform verification yourself through official channels. You can search for 'Auctum GmbH' or the commercial register number HRB 21377 on the German commercial register website.

Additionally, you can use the European tax information exchange system (VIES) to verify the validity of the VAT ID DE251340219. For additional security, don't hesitate to contact us via email and request a video call from our warehouse.

Warning Signs (Red Flags) — Beware of fraud

Identity theft

Beware of companies claiming to be trustworthy but not found in the official commercial register. Always verify that the legal entity is registered in the commercial register before doing business.

Change of bank details

If the seller suddenly asks you to transfer to a different bank account than agreed, this is a clear sign of fraud. Stop immediately and contact us via the known official number.

Payment from third parties

We never accept payments from third parties. The bank transfer must come from an account in the name of the contract partner — part of our anti-fraud and anti-money-laundering policy that protects both sides.

Unofficial contact channels

Always use the official contact details on our website. Beware of unofficial numbers or offers coming through untrusted channels.

Guaranteed quality promises or profits

Don't trust unrealistic promises. Returns are unsorted and the quality of each item cannot be guaranteed. We describe the content honestly and make no guaranteed profit promises.

Buyer Checklist — How to protect yourself

Check invoice identity

Ensure that the commercial invoice is issued in the name of your company or legal entity, not in the name of another person. The invoice name must match the contract partner.

Verify contract partner

Ensure that the contract partner in the contract is the same as the one issuing the invoice. Don't accept contracts issued in the name of one party and invoices in the name of another.

Payment only from buyer account

The bank transfer must come from the account under the buyer's own name. We don't accept payments from third parties — this is our standing anti-fraud policy.

Warehouse visit yourself

You can visit our warehouse in Germany by appointment or send a trusted forwarder to inspect the goods during loading. This ensures you see what you're buying.

Check delivery note (packing list)

Ensure you receive a delivery note with every shipment stating the number, type and weight of the packages. This document is required for customs and to protect your rights — it is not an itemised content list.

Understand EX-WORKS terms

We work under EX-WORKS terms, meaning the goods become your property once they leave the warehouse. You are responsible for transport and insurance after shipping. Make sure you understand these terms before purchase.

Documents you receive with every transaction

At RetourenDirekt, we are committed to providing all required proofs that customs and authorities in your country require. After payment receipt and shipment preparation, a detailed official invoice is issued in the name of your company or legal entity.

The invoice is accompanied by a delivery note (packing list). It states the number, type and weight of the packages — it is not a manifest and does not itemise the contents of the pallets. In addition you receive all required export documents depending on the shipment destination. These documents are an essential part of the contract and ensure complete transparency.

Direct inspection and warehouse visit

We open the doors of our warehouse in Schorfheide to serious customers who want to ensure the quality of the business relationship. You can arrange an appointment to visit us in person and see the storage and packaging processes, which strengthens confidence before completing large deals.

If a personal visit is difficult, you can commission a forwarder or trusted third party to receive the shipment on your behalf. This agent may inspect the goods during loading at the warehouse to ensure compliance with agreed specifications.

Frequently Asked Questions (FAQ)

Is RetourenDirekt a trustworthy company and not a scam?+
Yes, RetourenDirekt is a brand of Auctum GmbH, officially registered in Germany under commercial register number HRB 21377 at the Amtsgericht Frankfurt (Oder). You can verify this yourself on the official German commercial register website at handelsregister.de. Additionally, the VAT ID DE251340219 can be validated through the European VIES system.
How can I verify that the company is real and not made up?+
You can do this immediately by searching for 'Auctum GmbH' or the commercial register number HRB 21377 in the official German commercial register. Additionally, you can verify the validity of the VAT ID DE251340219 through the VIES system and request a video call from our warehouse.
Why do some register directories still show Finowfurter Ring 47 instead of Ring 45?+
Auctum GmbH relocated within the same street: the current registered office and warehouse are at Finowfurter Ring 45, 16244 Schorfheide — confirmed by the current official commercial-register extract (HRB 21377, retrieved 29 Aug 2026), published at /handelsregisterauszug-auctum-hrb-21377.pdf. Ring 47 was the previous address, and some third-party register mirrors still display it (or an outdated business purpose) until their data refreshes. The official registered purpose is: purchase and sale of used goods, in particular overstock/returns, import and export, warehousing and quality inspection.
What payment methods are available — and why bank transfer?+
You can pay by credit/debit card or classic bank transfer (Vorkasse). With bank transfer, the goods are reserved and picked for your order after payment receipt. Important for your protection: Our bank details are only on the invoice from our system — if you receive an email with allegedly changed bank details, call us before payment.
Is cash on delivery (COD) available?+
Unfortunately, we do not offer cash on delivery. We operate on a B2B wholesale model where goods are specifically prepared for your order, so we require advance payment to complete the sale.
Can I send a person or agent to inspect before shipping?+
Yes, we even recommend this. You can visit our warehouse in Germany by appointment or send a forwarder or representative to receive the shipment and inspect the goods during loading.
What official documents do I receive with the goods?+
With every shipment, you receive an official commercial invoice in your company's name for customs, a delivery note (packing list) stating the number and weight of packages, and for shipments outside the EU all required export documents.
What are the warning signs (red flags) I should watch out for?+
Beware of: sudden changes in bank details, payments from third parties, unofficial contact channels, and guaranteed quality promises or profit promises. These are all signs of potential fraud. Always verify yourself through official sources.
What happens if a problem or dispute arises after receipt?+
We are a German company subject to German law and German jurisdiction, and we always strive to resolve disputes through direct dialogue. If problems occur, please contact us immediately.

Ready to do business with a trustworthy company?

Contact us now for an official invoice and start verifying yourself.

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