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We are here for you

Get intouch.

First things first: you do not need to request anything in order to buy. Prices, minimum order and shipping are fixed and published — you order directly in the pallet calculator. This page is for everything else.

Email

info@retourendirekt.de

Fastest way to a response

Phone

+49 33345 268506

Mon–Fri from 09:00 to 18:00

Fax

+49 33345 268507

24/7 available

On-site

Schorfheide, DE

By appointment only

Answered in 10 seconds instead of 24 hours

You don’t need to request anything — it’s all here.

We work without quotes and without personal price lists. The price the calculator shows is the price you pay. These are the six questions we get most:

What is the minimum order and what does it cost?
1 pallet = 600 pieces, from 1.440,00 € net. The per-piece price steps down from 2,40 € to 1,00 € from 1 container (26 pallets).
Do I need a quote before I can order?
No. Pick the quantity in the calculator, add it to the cart, enter your details at checkout, pay. No account, no registration, no waiting for us to reply.
Is there a manifest or a content list?
No — deliberately not. Pallets are unfiltered: not pre-sorted, nothing removed, no content list. That is exactly what keeps the per-piece price low.
What condition is the merchandise in?
Unsorted, unchecked customer returns. Individual items may be damaged or defective. Before dispatch we only check transport safety and pallet completeness.
Who may buy — do I need proof of trade?
Sold exclusively to business buyers (§ 14 BGB). You confirm this with a checkbox at checkout — no trade register entry and no VAT ID required. There is no right of withdrawal.
How do I pay and do I get an invoice?
PayPal, credit card or bank transfer (prepayment). The invoice with all mandatory details is e-mailed automatically. Without a VAT ID incl. the destination country’s VAT; with a valid EU VAT ID net (reverse charge, VIES-checked at checkout).
How long does shipping take?
Delivery 2–5 business days from Schorfheide (DE). EU-wide free shipping (limited-time promotion; end date shown at checkout).

All answered?

Then you don’t need a form — calculate your quantity and order directly.

Calculate price & buy

Something else open — a special case, container logistics, an order already placed? Then write to us below.

Write to us

We look forward to hearing from you — we will get back to you within 24 hours.

Address

RetourenDirekt

Finowfurter Ring 45
16244 Schorfheide
Deutschland

Schorfheide, DE
Map view
Opening Hours
  • Montag – Freitag09:00 – 18:00
  • Samstag10:00 – 14:00
  • SonntagGeschlossen

Direct enquiry?

Save time and use our enquiry form for a tailored quote.